Effective Date: January 01, 2026
Last Updated: January 01, 2026

At SkyAppend, we are committed to delivering professional digital services with transparency and fairness. This Refund Policy explains the terms under which refunds may or may not be issued for services purchased from us.

By purchasing any service from SkyAppend, you acknowledge and agree to this Refund Policy.

1. Nature of Digital Services

SkyAppend provides custom digital services including website design, development, WooCommerce solutions, maintenance, speed optimization, consulting, and related services. Because these services involve time, labor, planning, and custom work, refunds are limited once work has started.

2. Non-Refundable Services

The following payments are generally non-refundable:

• Completed website design or development work
• Custom coding or portal development
• Consultation or strategy sessions
• Monthly maintenance fees already billed
• Speed optimization services already performed
• Third-party purchases such as domains, hosting, plugins, themes, or licenses
• Rush delivery or priority service fees
• Delivered milestones or approved project phases

3. Eligible Refund Requests

A partial or full refund may be considered in limited situations such as:

• Duplicate payment made by mistake
• Payment collected but project not started
• Service unavailable due to our inability to perform
• Billing error confirmed by our team

All refund decisions are made at the sole discretion of SkyAppend after reviewing the project status and work completed.

4. Deposits & Advance Payments

Project deposits or advance payments reserve scheduling, planning, and resource allocation. Deposits are generally non-refundable once project preparation or work has begun.

5. Partial Refunds

If a project is canceled after work has started, any approved refund may be reduced based on:

• Hours already worked
• Completed milestones
• Resources allocated
• Administrative costs
• Third-party expenses

6. Subscription & Monthly Services

Monthly maintenance, support, or recurring service plans may be canceled before the next billing cycle. Refunds are generally not issued for the current billing period once services have begun.

7. Client Delays or Non-Response

No refund will be issued for delays caused by:

• Missing content or credentials
• Lack of communication
• Failure to approve milestones
• Change of business plans
• Client-requested pauses

8. Revisions Instead of Refunds

Where appropriate, SkyAppend may offer revisions, corrections, or reasonable adjustments instead of issuing a refund.

9. Chargebacks

Initiating an unjustified chargeback without contacting us first may result in suspension of services, project termination, and submission of documentation to the payment provider.

10. Refund Request Process

To request a refund, contact us with:

• Full name
• Email address
• Invoice or payment reference
• Reason for request
• Relevant project details

Requests are typically reviewed within a reasonable business timeframe.

11. Processing Time

If approved, refunds may take several business days to appear depending on your payment provider, bank, or card issuer.

12. Limitation

Maximum refund amounts, if approved, will not exceed the amount actually paid for the applicable service.

13. Changes to This Policy

We may update this Refund Policy at any time. Revised versions become effective when posted on this page.

14. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

SkyAppend
Address: 1209 MOUNTAIN RD PL NE STE R ALBUQUERQUE NM 87110
Phone: +1 5053172188
Email: support@skyappend.com